Terms of Service

1. Agreement

These Terms of Service ("Terms") govern your access to and use of the HAKKIU website and platform (the "Service") provided by HAKKIU ("HAKKIU", "we", "us"). By using the Service, or by accepting an order form or quote that references these Terms, you agree to them. If you use the Service on behalf of an organization, you confirm you are authorized to bind that organization.

2. Definitions

• Customer — the organization that subscribes to the Service.
• User — an individual authorized to access the Service.
• Customer Data — data and content you submit to or generate through the Service.
• Detection — a listing, domain or item the Service flags as a possible infringement.
• Takedown — a request to remove or disable allegedly infringing material.

3. Eligibility and accounts

The Service is intended for business use. Customer logins are provisioned by HAKKIU; you are responsible for keeping credentials secure and for all activity under your account, and must notify us promptly of any unauthorized use.

4. The Service — and its limits

HAKKIU provides monitoring, detection assistance, evidence capture and takedown support. Important: the Service assists brand-protection work; it does not constitute legal advice and does not guarantee that infringements will be detected or that any takedown will succeed. AI-generated results may be incomplete or inaccurate. You are responsible for reviewing Detections and for deciding whether to act on them.

5. Your responsibilities and warranties

• you own or are authorized to assert the trademarks, brands and rights you monitor;
• you will not use the Service to submit bad-faith, abusive or knowingly false takedown notices, or to harass or unfairly target competitors;
• you will use the Service lawfully and in line with our Acceptable Use Policy, which is incorporated into these Terms; and
• you are responsible for the accuracy of information you provide and for the legitimacy of any enforcement action you authorize.

6. Fees

Access is provided under the commercial terms agreed in your order form or quote, which govern fees and payment. Where no separate terms apply, use is subject to the plan communicated to you.

7. Intellectual property

HAKKIU and its licensors own all rights in the Service, including its software, models, and design. You retain all rights in your Customer Data. You grant HAKKIU a non-exclusive license to host, process and analyze Customer Data (including running AI analysis on it) solely to provide and improve the Service.

8. Third-party services and marketplaces

The Service interacts with third-party marketplaces, registrars and platforms that we do not control. Their availability, policies and outcomes are outside our control, and we are not responsible for their acts or omissions.

9. Data protection

Our handling of personal data is described in our Privacy Policy. Where we process personal data on your behalf, our Data Processing Agreement applies and is incorporated into these Terms.

10. Confidentiality

Each party will protect the other's confidential information and use it only as needed to perform under these Terms.

11. Disclaimers

The Service is provided "as is" and "as available". To the maximum extent permitted by law, we disclaim all warranties, express or implied, including merchantability, fitness for a particular purpose, and non-infringement, and we do not warrant that the Service will be uninterrupted, error-free, or that it will detect or remove any particular infringement.

12. Limitation of liability

To the maximum extent permitted by law, neither party is liable for indirect, incidental, special, consequential or punitive damages, or lost profits or revenue. Our total aggregate liability arising out of or relating to the Service is limited to the fees paid by the Customer for the Service in the twelve (12) months before the event giving rise to the claim. Nothing limits liability that cannot be limited under applicable law.

13. Indemnification

You will indemnify and hold HAKKIU harmless from third-party claims arising out of your use of the Service, the rights you assert, or takedown notices you authorize, including claims that a notice was unfounded or that you lacked the rights asserted.

14. Suspension and termination

We may suspend or terminate access for breach of these Terms or the Acceptable Use Policy, for security reasons, or as required by law. You may stop using the Service at any time. Provisions that by their nature should survive termination will survive.

15. Changes to the Service or Terms

We may update the Service and these Terms. For material changes we will provide reasonable notice. Continued use after changes take effect constitutes acceptance.

16. Governing law and jurisdiction

These Terms are governed by the laws of the Republic of Lithuania, and disputes are subject to the exclusive jurisdiction of the competent courts of the Republic of Lithuania, without prejudice to any mandatory consumer-protection rights.

17. General

If any provision is unenforceable, the rest remains in effect. You may not assign these Terms without our consent; we may assign them in connection with a merger or sale. These Terms, together with any order form, the Acceptable Use Policy, the Privacy Policy and the DPA, are the entire agreement between the parties.

18. Contact

Questions about these Terms: legal@hakkiu.com.